FAQ & Contact

General

What’s the right size for me?

  1. Go to the main menu and click on “Shop”.
  2. Select your awesome style. 
  3. Click on the “Size Chart” link. 
  4. Compare the measurements to your beautiful self and chose your size accordingly! 

What’s the most awesome way to wash my Ctrue apparel?

  1. Throw it in the wash from as far as you can.
  2. Add a bunch of soap and select the water temperature that suits your mood.
  3. Air dry until you can finally wear it again!

Will my life change if I purchase some Ctrue?

Oh yes! And for the better. Just wait and see 😉

Shipping and return

Where is my order?

You can follow the status of your order by clicking here.

How long does it take before receiving my order?

Please note that just like you, each order is unique! That being said, we will always try to make them as fast and furiously as possible, but it could take up to MAXIMUM 15 business days before your order arrives at your doorstep. Trust us, the fun is worth the wait!

What’s a business day?
A business day means any day except any Saturday, any Sunday, or any day which is a federal legal holiday or any day on which banking institutions are authorized or required by law or other governmental action to close. (Source: Wikipedia)

I did not receive my order.

If after 15 business days you did not receive your order, please send us a message with your order # and as much information as possible about this unfortunate situation. We promise to fix it in not time!

Can I return or exchange my order?

Since our products are custom made, unless we made a mistake with your order, it isn’t possible to return or exchange any item. In other words, all sales are final.

For any questions, contact us by filling out the form below. A member of our team will get back to you as soon as possible.

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